Return and Refund Policy

At Rivanior, we are committed to delivering high-quality products that solve your problems. We understand that sometimes it may be necessary to return a product or request a refund. Please review our Return and Refund Policy below for more information on how we handle these situations.

Returns

If you would like to return a product purchased from Rivanior, please follow these guidelines:

  • Return Request: Contact our customer service within 30 days of receiving your order to start the return process. You can reach us at info@rivanior.com with your order number and the reason for the return.
  • Proof of Purchase: Your item must be accompanied by the receipt or proof of purchase.
  • Condition of the Product: Returned products must be in their original condition, unused, and with any labels or packaging intact. We reserve the right to refuse returns that do not meet these criteria.
  • Return Shipping: Customers are responsible for the cost of return shipping, unless the product is defective or damaged upon receipt. We recommend using a trackable shipping method to ensure safe return.
  • Processing Time: Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Refunds

Refunds are possible within 30 days of the delivery date. After this period, we cannot offer refunds for returned items.

Please note: Certain items cannot be returned, including:

  • Gift cards
  • Downloadable software products
  • Personalized or custom-made items
  • Sale items

Exclusions:

Rivanior does not accept liability for any mental or physical harm caused by the use of our products. While we maintain strict quality standards, individual reactions may vary. By purchasing from Rivanior, you acknowledge and accept this disclaimer.

We reserve the right to change or update our Return and Refund Policy at any time. Changes will be posted on our website, and we encourage you to review this policy regularly.

Contact

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at:

Email: info@rivanior.com

Thank you for choosing Rivanior. We appreciate your understanding and cooperation regarding our return and refund procedures.