Returns and Refund Policy

At Rivanior, we are committed to providing high-quality products that solve your problems. We understand that sometimes you may need to return a product or request a refund. Please review our Returns & Refunds Policy below for more information on how we handle these situations.

Returns

If you wish to return a product purchased from Rivanior, please follow these guidelines:

  • Return Requests: Please contact our customer service within 30 days of receiving your order to initiate the return process. You can reach us at info@rivanior.com with your order number and reason for return.
  • Proof of Purchase: Your item must be accompanied by the receipt or proof of purchase.
  • Product Condition: Returned products must be in their original condition, unused, and with any tags or packaging intact. We reserve the right to refuse returns that do not meet these criteria.
  • Return Shipping: Customers are responsible for return shipping costs unless the product is defective or damaged upon receipt. We recommend using a traceable shipping method to ensure safe return shipping.
  • Processing Time: Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Refunds

Refunds are possible within 30 days of the delivery date. After this period we cannot offer refunds for returned items.

Please note: certain items cannot be returned, including:

  • Gift cards
  • Downloadable software products
  • Personalized or custom made items
  • Items on sale

Exclusions:

Rivanior accepts no liability for any mental or physical damage resulting from the use of our products. Although we maintain strict quality standards, individual reactions may vary. By purchasing from Rivanior, you acknowledge and accept this disclaimer.

We reserve the right to change or update our Returns and Refunds Policy at any time. Changes will be posted on our website, and we encourage you to review this policy periodically.

Contact

If you have any questions or concerns about our Returns and Refunds Policy, please contact us at:

Email: info@rivanior.com

Thank you for choosing Rivanior. We appreciate your understanding and cooperation regarding our returns and refunds procedures.